SAASInventory

Self-Hosted Support Plan

Feel free to call, email, or contact us with any questions you may have.
Normal hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.
After-hours support is based on your maintenance and support contract.

Contact Support Training Documentation

Included with the purchase of the initial license:

Purchased Support:

Notes:

Terms and Conditions

Backups: The client is responsible for database and general system backups. Backups should be performed daily and before any system maintenance.

Maintenance and support fees: A need for on-demand support (additions to the system, hardware support, consultations, and needs outside of normal support parameters) can affect this fee. Any additional work/support charges require Client pre-approval. Customizations made after the original invoice will be incorporated in the following year's maintenance invoice.

Normal Support: will be done during regular office hours and maintenance consists of the following:

Support hours & methods: CISS's regular office hours are Monday through Friday 8:30 am to 5:00 pm EST excluding national holidays. Normal support and maintenance is conducted during these hours. Telephone and Internet support are available for system failures that require CISS's immediate attention after hours and on weekends.

Billable Support: $160/hour For emergency work, that is Client approved. The fee for travel time (if required) is variable based on distance and expenses (car, hotel, airfare, and meals). Emergency work is defined as:

Manage Inventory Professionally.

Learn more about Inventory Pro and our capabilities. From small business to industrial warehousing, our software can scale and adapt to various industries.